We want you to love your order. If something is genuinely wrong with your item, we've got you covered. Please read the details below so you know exactly what to expect.

✅ Replacement Available

You can request a replacement if:

• You received a defective or damaged item.
• You received the wrong item (different from what you ordered).
• You received the wrong size due to an error on our side.
• The item is significantly not as described.
• Your order was lost in transit and never delivered.

🕒 How It Works

1. Contact us within 48 hours of order receive at support@sleekprofitness.com.
2. Include your order number and a quick photo or video showing the issue.
3. Once approved, we'll send a replacement for your item.
4. The delivery/shipping charges for the replacement are paid by the customer — replacements are not shipped free.
5. In most cases, you won't need to return the original item.
6. If a return is required, the return courier/shipping fee is also paid by the customer.
7. Approved replacements are dispatched within 5–10 business days.

❌ What's Not Covered

To keep our prices low, we're unable to offer replacements for:

• Change of mind after placing an order.
• Choosing a different color, style, or size after ordering.
• Minor differences in color or detail caused by your screen settings.

We recommend checking the size guide and product details carefully before purchasing.

📦 Order Cancellations

Need to cancel? Please contact us within 24 hours of placing your order. After this window, your order may already be in processing and cannot be changed.

💬 Need Help?

Our team is here for you. Email us at support@sleekprofitness.com, and we'll get back to you within 24–48 hours.